Who We Are
1st Contact is a group of businesses who specialise in helping people
relocate to the UK. Our staff have lived and worked in the UK, we’re passionate
about what we do and our reputation for excellent customer service is unrivalled.
Our group of businesses include;
Why we are the Most Recommended UK Relocation Company
Our knowledge of the UK, its government departments, employment laws, financial
regulators and Immigration policies combined with our passion for excellent customer
service have produced a culture of recommendation and trust within our own client
base.
More than 60% of our new business comes from our current or prior clients referring
their own friends to our services and 89% of our clients surveyed responded yes,
to the question would you recommend our service to friends. We’re continually striving
for improved processes to better serve our clients.
Currently 1st Contact has 300,000 current clients and has serviced over 1 million
clients across all of our product lines. We service these clients from three different
offices in London, Melbourne and Cape Town.
When we Started Setting the Standards for Others to Follow
1st Contact was established in 1995 and since this time we have been the innovators
who set the standards for our industry to follow. When we started our company, living
and working in the UK was a whole different experience for expat Australian and
New Zealand travellers.
Pouring pints in the pubs of London’s West end used to be where expats could be
sure to find work. Since then our company has grown and moved with the times. Now
days our clients can be found working in all types of professional settings across
London and the UK and of course pouring pints in London pubs is still common for
expat Australian and New Zealand travellers.
Our Proudest Moments
We’re proud to be the premier financial services and immigration solutions expert
for the expat market in the UK. No other relocation company of our type can claim
to have the same depth in resources and services compared to 1st Contact.
As a sign of pride in our work and as an offer of trust and security to our clients
we maintain the highest level of accreditations and registrations in all our businesses.
Currently the 1st Contact Group hold licences, are members of, employ registered
agents or are bonded by the following regulatory powers;
- Australian Financial Services Licence, issued by the Australian Securities Investment
Commission – AFSL Number 335126
- Registered Migration Agent, licensed by the Migration Agents Registration Authority
– MARN 0850388
- Members of the Migration Institute of Australia – (MIA)
- Members of the Office of the Immigration Services Commissioner (OISC) in the UK.
Licensed to give advice and services under OISC No. F2001-00004
- Members of the Institute of Chartered Accountants in England and Wales (ICAEW)
- Registered with and regulated by the Financial Services Authority (FSA) FRN 208325
- Members of and regulated by the Law Society and the Solicitors Regulation Authority
- Founding member of, and bonded by, the Associations of Tax Agents (ATA)
- Registered with HM Customs & Excise in the UK as a money services business with
registration number 12148630
- Bonded by the British Association of Removers (BAR)
